Return Policy

If you receive a defective item Homestead CedarWorks will, at its discretion and expense replace any parts that are found defective within 30 days of purchase. Please send us an email at [email protected] with supporting pictures of the defective item or part. Our 30-day warranty covers the replacement of any defective item or part, it does not cover a refund of the purchase price for a return. In the event, the customer decides to cancel their order for a refund the customer will be responsible for returning the item to us and paying for shipping and necessary restocking fees.

Shipping: Once an order is placed, please allow 1 - 2 business days for processing. When a product has shipped, your tracking information will be emailed to you within 48 hours of shipping. The items may be sent via small courier or freight/LTL depending on the size of the shipment and its safety. In any case that your order will require a Large Truck Freight, please allow 5 to 12 business days for us to process it.

Important: When a large truck service is used to deliver an order, the carrier will contact you directly to schedule a delivery time. Delivery must be taken within 48 hours of initial contact otherwise storage fees will apply. Freight deliveries are scheduled on weekdays only. If you require lift-gate service, the shipping company can provide a lift-gate truck that will transport your packages, unassisted from the back deck of the truck to the curbside for a $95.00 fee.